OR LISTEN TO THE SHOW ON ANY OF THESE POPULAR PODCAST PLATFORMS (AND DON’T FORGET TO SUBSCRIBE):
Hope you’re enjoying the series so far.
Up to now, we’ve covered a general primer on EI, an interview on SELF, and then 2 Parts on Self-Awareness (with another interview to come soon on this topic).
Now today – it’s all about self-assessment – and finding out what your EQ (score) or in this case the ECR is. It’s very important to get a baseline – where you’re at!!
My Guest is John Broderick, a Founding Director of Roche Martin Ltd.
John Broderick is a consulting psychologist with considerable experience in assessment, training, coaching and teaching in emotional intelligence assessment, leadership development and psychometrics.
He is a qualified trainer in a range of psychometric tools, the Emotional Capital Report (ECR) and ECR360, the MMPI-2, & NEO personality Inventory. Along with his Australian colleague and business partner, Dr Martyn Newman, he has spearheaded training in Emotional Intelligence, leadership and professional coaching in Ireland.
He is a founding Director of Roche Martin Ltd, a leadership development company. John has also worked for several years in third level counselling, research and development.
A registered member of the Psychological Society of Ireland and founder member of the Division of Counselling Psychology, he is also a member of the Coaching Psychology Group in PSI and the Irish branch of the Association For Coaching.
I was delighted to sit with John when he was in Cork in February and talked about his own Emotional Intelligence Journey and deep dived into the area of psychometrics and how these are used in emotional intelligence and assessing clients.
- The use of psychometrics in counselling psychologist in his early career
- First discovering emotional intelligence in around 2001
- Finding EI making so much sense when understanding it
- A lovely complement to personality testing work John was doing
- The model John was focused on the Baron EQ-I measurement tool / survey on EI – published in 1997
- Looking at the factors, apart from IQ, that is enabling people get on well in life and helping them to be successful
- Understanding the value of EI assessments
- Benefits of EI assessment tools
- The magic of using a measurement tool in a coaching engagement
- It’s all about standing back from your own experience and discussing the results
- Looking at the different competencies from the Emotional Capital Report
- Graphs from Psychometrics help create a conversation
- Key areas to focus on:
- Having a solid psychometric – ensure the assessment meets rigours testing
- Can you as a coach open up areas of conversation using the results – The ECR gives you a language to explore areas
- The Language of EQi wasn’t well applied to Leadership – this was the gap that John identified
- Paying attention to Emotions in the workplace has a huge benefit leading to success
- A new psychology of leadership using Emotional Capital
- The ECR was normed on Business People
- How the 10 competencies were selected for the ECR Report
- What were the key competencies that distinguished (using 145 papers & 6 PhD thesis used) – rationalized from 20 down to 10 skills – these became the basis of the report
- How to interpret the scores from an Emotional Capital Report
- Dealing with the anxiety from any assessment or test
- Key to remove this type of conversation – this is about what you are trying to achieve
- Define what you want to achieve first and then look at the competencies
- Train coaches to build a conversation with a Coachee before seeing any result
- Identify what are the areas of opportunity before looking at the scores/competencies
- This is key – work on these first and then look at the report and see if there is a mapping (as it relates to the benchmark to others!!!!)
- Eg – self-reliance – what does this look like when working well? –
- Is this serving me well or working against me?
- High scores can be just as much a deficit as low scores?
- Take it back to what I’m trying to achieve….not about getting the high scores in every area!
- These are skills that can be developed – paying attention to these and practicing them you will grow!
- Eg – Relationships skills….high but don’t back themselves…
- This can be challenging – relations
- Empathy – being in the other person’s shoes
- Improving and measuring Empathy?
- Tuning into the emotions and actions of others
- Being sensitive, and understanding the other persons experience
- Empathy is the glue of relationships
- What does low empathy look like? Not tuning in
- Empathy and Self-awareness connected
- Counselling psychologists are trained to listen
- Building rapport, listening, and acknowledge other people
- Being Genuinely curious about the other person’s experience
- How can we show improved Empathy – measurement
- Company engagement scores?
- How engaged are employees?
- Tracking the Pulse of the employees and customers
- The Sky Study with RocheMartin – focusing on empathy
- The Billion Dollar mistake – training for IQ!!
- Emotional Intelligence underpinned by Trust
- Any patterns emerging from ECRs that show skills that are lower than others?
- Empathy and Relationships skills tended to be lower
- Taking the ECR and when would they take it again?
- Key to take the ECR and put the action plan into practice
- Changing the brain is the key piece of work to be done!
- Encouraging the client to create the plan
- Action, Reflection and Action, Reflection
Website – www.rochemartin.com
If you’re interested in more details on what was covered in this episode, would like to explore your own Emotional Intelligence deeper, I’d be happy to discuss this further and look at coaching opportunities.
Please do get in touch via email at [email protected] or connect in over any of the social channels – @robofthegreen